Welcome to our Patient and Client FAQ section. The purpose this section is to answer some of the questions you have before you ask them and to give you an idea of the questions other patients and clients have asked. However, if you have a question of a more immediate or personal nature that you want answered before you arrive for your visit, please do not hesitate to call us at 443-948-6609.
What should I expect on my first visit?
What types of interventions may I receive?
How long will my visit last?
How is my progress measured?
Will I need follow-up or maintenance care?
What if I need to return to physical therapy?
Is it ok to ask my doctor about physical therapy?
Will my insurance cover physical therapy?
How do I arrange an appointment?
What should I wear?
What should I bring with me?
What if I have an increase in symptoms?
Who chooses which physical therapist I go to?
What is my responsibility in physical therapy?
What office policies should I be aware of?
Why should I choose you?
On your first visit, your physical therapist will perform an examination/evaluation to determine what deficits and/or problems you have that can be addressed in physical therapy. The examination/evaluation involves a thorough history, a
systems review, and tests and measures that allow the physical therapist to get a more specific understanding of your condition. Your physical therapist will make a clinical judgment as to your diagnosis and prognosis. A treatment program
will be developed aimed at resolving the problems identified as well as to attain the goals you set in conjunction with the physical therapist.
What types of interventions may I receive?
The interventions you receive will depend on what the physical therapist finds in the examination/evaluation. Our intervention programs include coordination among all people involved in your care (other health care professionals, family,
friends, caregivers, and others), communication to ensure a good exchange of information, thorough documentation of the care and services provided, and instruction to you and others involved in your care to promote and optimize our
services. Most physical therapy plans of care will include three categories of interventions: therapeutic exercise; functional training in self-care and home management; and functional training in work or school, community, and leisure
environments. Other interventions might include manual therapy techniques; use of equipment such as supports, orthotics, or prosthetics; airway clearance techniques; skin repair and protection techniques; electrotherapeutic modalities; and
How long will my visit last?
Intervention time will vary according to what the physical therapist finds in the evaluation. There is no specific time limit for physical therapy. Whatever is found to be appropriate during the examination/evaluation will become part of
your program, and the program will be updated as appropriate. Usually, the evaluation will last be about 1 to 1 1/2 hours long. All other follow-up appointments will be anywhere from 45 minutes to 1 hour long.
How is my progress measured?
Because your physical therapist will perform a meticulous examination/evaluation, quantifying and qualifying all the deficits and problems you are presenting with, re-examination to determine progress is possible. You will be reexamined
based on your diagnosis as well as on the chronicity of the problem. Additionally, the physical therapist always needs to be aware of follow-up visits with your physician, if you were referred by one, as a reexamination may be performed so
that the physician can be updated at that time.
If you have a recurrent problem after your discharge from physical therapy, how/if you will return to physical therapy will depend on a number of factors. It would depend if it was a re-injury of the same specific problem, how long it
has been since you were last in physical therapy, how long it’s been since you saw the physician (if a physician referred you), and many other factors. In general, if you are discharged from physical therapy and feel the need to return,
you should contact the physical therapist who treated you. He or she will review your chart and call back to discuss with you what should be done, depending on the problem you are having.
Absolutely. If you have a problem that you think can be helped with physical therapy, feel free to give us a call. After discussing with you the specific problem you present with, we can give you a better idea if it is something that is manageable with physical therapy. You can also give your doctor a call. If he or she is not sure, he or she is welcome to contact us as well. In today’s healthcare, if you feel physical therapy can be helpful to you, you will need to stress your feelings to the doctor you are seeing.
Although most insurance companies do cover physical therapy, what they cover specifically varies greatly. Please review our billing and insurance participation section on this website, and if you have additional questions regarding your specific insurance give us a call.
If your physician gives you a referral to physical therapy, or if you will see a physical therapist directly, simply call our office for an appointment. Our clinic hours and location are explained on the location and hours page of this website. Our office staff will get all the necessary information from you and assist you with an appointment.
In general, wear comfortable clothing to physical therapy. If you are presenting with a problem of your cervical spine, upper back or shoulders, the therapist can provide you with a gown as needed to expose these areas. If you are coming for a lower-extremity problem, shorts are important. You can bring clothing with you if you need to change here.
For your first visit you will need your insurance card, and any paperwork that was sent to you that needed to be filled out. If you have any operative reports, MRI or X-ray results, you may bring those as well, but they are not necessary. Additionally, if you are utilizing any type of brace, splint, or crutches, those should come with you.
If you have increased symptoms please call your physical therapist. When you call the office, please be sure you explain to the office staff that you are having an increase in symptoms. The office staff will pull your chart and contact your physical therapist or a covering physical therapist. We will be able to review the information and will give you a call back that same day. After we discuss the case with you, we will be able to give you guidelines as to what would be appropriate to reduce your symptoms, whether you need to come in our office, or if you should contact or follow up with your physician if you were referred by one. It is best to call us prior to calling your physician as if a change in symptoms has occurred, it is important that we fax the physician a report so that they can be up-to-date on your care when you see them for a follow-up visit.
Oftentimes, your physician will give you a recommendation or a listing of physical therapists in your area. Sometimes your insurance company will guide you with regard to who is “in network” for your insurance plan. Ultimately, however, the decision as to where you receive your care is up to you. If you have a specific request, you need to let your physician or insurance company know. If we are not in network for your insurance company most plans have out-of-network benefits that will allow you your choice in physical therapy.
You are our partner in your recovery. Your physical therapist cannot do it without you! We ask that all patients and clients cooperate by following through with their home exercise programs and instructions, as this is extremely important in expediting your recovery.
We ask that our patients and clients:
- If you have to reschedule an appointment, all you have to do is notify the receptionist prior to leaving this facility or call us at the earliest possible convenience at 443-948-6609.
- We realize your time is valuable and we pride ourselves in keeping an “on-time” schedule. If you anticipate that you will be late for an appointment, please call and let us know as soon as possible. Most of the time you can still be seen, but since this affects not only your visit but other patients as well, we may have to make some adjustments in the schedule. All “on-time” appointments will take priority over a “late” appointment.
- Missed appointments happen under various circumstances and we understand. Please contact the office as soon as you realize that you have missed your appointment. We will also give you a “courtesy” call to inform you of this missed appointment, and to confirm any future appointments. Missed appointments with less than 24 hours notice are subject to a $25 fee not billable to your insurance.
- To coordinate your care and keep your physician informed of your progress, we will need to know when your follow-up appointment is scheduled. We will prepare a progress note for you to take to the physician with any recommendations from the therapist.
- Parking is available in the lot on all sides of the building and handicapped spaces for those who require and hold a valid pass.
- All insurances are verified prior to you coming in for your first visit. We will inform you of any financial responsibilties including copay, deductible, etc. This amount is collected at the time of each visit. For your convenience we accept check, cash, Visa, Mastercard, discover and AMEX. Any special payment arrangements should be discussed with the office manager prior to your visit.
- Office hours are 8:00 a.m. - 6:30 p.m. and can also be found on the left sidebar of this page, and the Staff page of this web site.
Because of our expertise. We are widely regarded as a leading expert in physical therapy. Physicians regularly send their own office staff and family members to our facility. We are dedicated to resolving your problems in an environment that is welcoming and relaxed. Patients receive personalized care, not an assembly line atmosphere. If you are still not sure, feel free to give us a call and stop in to speak to one of our therapists.